AG Shapiro secures settlement with online ticket resellers, full refunds for eligible Pennsylvanians – PA Office of Attorney General

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HARRISBURG — Attorney General Josh Shapiro today announced that his office has reached a settlement agreement with online ticket seller RYADD, Inc., for alleged violations of Pennsylvania consumer protection laws. RYADD sells tickets through the websites TicketsOnSale and OnlineCityTickets for events inside and outside of Pennsylvania. Early in the pandemic, when most if not all concerts and events in Pennsylvania were canceled, RYADD changed its refund policy without notice and against Pennsylvania law.

“RYADD thought they could pocket money for shows that never happened,” said AG Shapiro. “Even though Pennsylvanians bought tickets knowing they could get a refund if canceled. RYADD took advantage of an unprecedented pandemic to renege on its reimbursement agreement, in violation of the law. Today’s settlement warns all ticket resellers: if you mislead consumers to protect your own results, you must respond to my office. »

According to the Attorney General’s Office investigation, while RYADD previously guaranteed consumers a full and immediate refund for a canceled event, during the pandemic, RYADD changed its refund policy to mandatory store credit and refused to refund customers. canceled shows.

As part of today’s settlement, RYADD has agreed to provide a full refund to any consumer in Pennsylvania who purchased a ticket before September 8, 2022 for a show that was canceled and has not yet received a refund. RYADD also agreed to change the confusing language on its website and change its checkout process so consumers know the final price they are paying immediately before completing the sale.

Pennsylvanians who purchased tickets before September 8, 2022 through either OnlineCityTickets Where TicketsOnSale for a show that was canceled and did not receive a monetary refund, you should file a complaint online with the Office of the Attorney General’s Office of Consumer Protection, by calling 800-441-2555 or emailing an email to [email protected], no later than December 7, 2022.

The settlement was filed in the Cumberland County Court of Common Pleas by Senior Deputy Attorney General Paul D. Edger.

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