Consumers urged to avoid ticket resellers

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NSW Fair Trade Commissioner Natasha Mann is calling on consumers to avoid dealing with ticket resale platforms advertising tickets to popular events, often at extortionate prices in breach of state laws.

Football fans rushing to secure tickets for the final and parents planning for the upcoming school holidays are reminded that it is against the law to resell tickets to events in NSW for profit .

“In New South Wales, ticket sellers are prohibited from reselling a ticket for more than 10% above the original price for an event held in the state,” Ms Mann said.

“Companies that violate ticket resale laws can be fined up to $110,000, while individuals can be fined up to $22,000.

“If a ticket is sold for more than the authorized cap, the event organizer may cancel the ticket and refuse entry to the person holding it.”

Data collected by NSW Fair Trading showed that a single ticket for the National Rugby League Grand Final in Sydney on October 2, 2022 was being offered at 49% above the original price of a ticket in the same section of the pitch on a ticket resale website.

In other examples of transactions on ticket resale websites, a consumer paid $977 for two tickets to Robbie Williams when the face value of the tickets was $198.

In another case, a consumer paid $700 for Harry Styles tickets with a total value of $300.

“Frustrated consumers have also contacted NSW Fair Trading complaining of fraudulent or fake tickets, tickets purchased but not delivered and delays in receiving refunds for canceled events,” Ms Mann said.

“NSW Fair Trading conducts regular compliance activities in relation to the resale of tickets to events in NSW.

“Consumers should avoid dealing with ticket resellers to avoid disappointment.”

Anyone who has dealt with a ticket reseller and is unhappy with their interaction is encouraged to contact NSW Fair Trading on 13 32 20 or online at www.fairtrading.nsw.gov.au/contact-us.

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/Public release. This material from the original organization/authors may be ad hoc in nature, edited for clarity, style and length. The views and opinions expressed are those of the authors.

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