Customers pay $25 to speak with agents on the phone

  • Many airlines charge an additional fee to purchase or book a ticket with an agent over the phone.
  • As the summer flight chaos continues, people push back on the extra charges.
  • JetBlue and United charge a call center fee of $25, while Spirit Airlines and Frontier charge $35.

In the age of automation and chat bots, talking to a real human can cost you more. For travelers unable to use airline online reservation systems, be warned – many companies charge between $15 and $35 to purchase, cancel or change a ticket over the phone.

While not an entirely new concept, the service charge is frustrating some passengers who are struggling to navigate the chaos of travel this summer.

“JetBlue, please help me. I’m trying to book online but I’m having technical difficulties,” a customer tweeted Last week. “Is there a phone number I can talk to a real person to book this flight that doesn’t cost $25?” »

JetBlue and United both charge $25 to purchase or reserve a ticket with an agent over the phone, while Allegiant charges $15. Spirit Airlines and Frontier charge $35 per ticket.

Delta stopped charging its $25 phone service fee in 2016, according to its website. Southwest does not charge for telephone reservations. American Airlines fees for “tickets issued by American Airlines Travel Centers” are currently suspended until further notice.

JetBlue will waive phone service charges for customers who experience technical issues while attempting to change their flights online, an airline spokesperson told Insider on Monday.

“To keep our phone wait times as short as possible and to enable our crew members to assist customers who cannot use our self-service tools, JetBlue charges a non-refundable fee of $25 per person on a reservation when you change, cancel or complete a new reservation over the phone,” the spokesperson said in an emailed statement.

Spirit Airlines said it charges a $35 fee because a “live agent costs more than online self-service.”

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