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Football fans: beware of match day ticket scams

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Football season has officially arrived, and there are countless ways for people to find tickets and connect with online marketplaces, ticket sellers and resellers. Unfortunately, some of them are scams and it is not always clear whether a ticket is fake. Last year, the Better Business Bureau (BBB) ​​received over 200 reports on BBB scam tracker about ticket scams.

Whether you are planning to attend a college or pro football game, BBB offers the following tips for fans looking to purchase match day tickets.

  • Purchase on site whenever possible. Many official ticket agents now also offer secondary sales options.
  • Consider your source. Differentiate between a professional ticket broker (a legitimate and accredited reseller), a ticket reseller (an unregulated and unlicensed ticket seller) and a scammer selling fraudulent tickets.
  • Check the seller / broker. Watch them on BBB.org to find out what other customers have been through. Check if they are members of the National Association of Ticket Brokers. NATB members offer a 200% purchase guarantee on tickets. Look for the seller on VerifiedTicketSource.com to confirm that you are buying from a NATB member resale business.
  • Buy only from trusted suppliers. Buy online only from suppliers you know and trust. Look for the lock symbol in the web address to indicate a safe shopping system. Do not click from emails or online ads; a common scam is to create a web address similar to that of a well-known company.
  • Know the refund policy. You should only purchase tickets from a ticket reseller who provides clear details of the terms of the transaction. The sellers must disclose to the buyer, before the purchase, the location of the seats represented by the tickets, either orally or by reference to a seating plan; and, if tickets are not available for immediate access to the purchaser, indicate when tickets will be dispatched or available for pickup.
  • Use payment methods with protection. Always use a credit card to have recourse if tickets are not as promised. Debit cards, wire transfers or cash transactions are risky; if the tickets are fraudulent, you will not be able to get your money back.
  • Beware of advertisements. When you search the web for online tickets, advertisements for cheap tickets often appear. Use good judgment; some of these advertisements are going to be ticket scams, especially if the prices are low.
  • If you are not sure, check your tickets. Visit the arena where the event will be held. Show your ticket to ‘Will Call’ (customer service) and they can check if your ticket is legitimate and show you how to tell if a ticket is fake.

Source: BBB.org

Go to BBB.org to search online marketplace company profiles, file a complaint or write a customer review. Visit BBB scam tracker to find and report scams.


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