Konkan Railway does not want to open the ticket office at the station, the PRS ticket office at the post office is not working
Residents and visitors to Kundapura in Udupi District have been denied the services of a Rail Passenger Reservation System (PRS) for six months because the one at the city’s main post office is not functioning due to connectivity issues.
Konkan Railway Corporation Ltd. (KRCL) has not installed a PRS counter in the station and has no intention of doing so, citing the switch to online booking.
Kundapura MP Halady Srinivas Shetty wrote to KRCL President and CEO to tell him that the India Post PRS had let the people in his constituency down. He said, among other things, that it remains closed on public holidays, that postal staff will be busy during tatkal booking hours, that staff do not have adequate knowledge of ticketing.
K. Dinakar Shetty, MP for Kumta-Honnavar and member of the Konkan Railroad Users Advisory Committee, also wrote a letter demanding the PRS at Kundapura station. Udupi-Chikkamagaluru MP and Union Minister of State Shobha Karandlaje also requested the installation in 2019. However, KRCL did not respond to any of the requests, according to Kundapura Railu Hitharakshana Samithi (KRHS).
KRHS Chairman Ganesh Puthran said KRCL’s negative attitude towards actual passenger demand is appalling as the company was established to serve the people of the Karnataka coast. Another member, Gautam Shetty, said that an average of 100 advance tickets were issued daily through the PRS ion the post office in 2017-18, while many stations in the KRCL network that issue fewer tickets have PRS at the heads of the line. He estimates that 49% of passengers continue to book their tickets through PRS while the rest opt ââfor online booking.
Udupi District Post Superintendent Naveenchandar said that despite writing numerous letters to the railways and BSNL to restore connectivity, nothing had been done to address the issue.
KRCL’s PR and Commercial Director LK Verma said BSNL was not addressing the connectivity issue with India Post PRS despite repeated reminders. Regarding the opening of a PRS at Kundapura station, he said that more than 80% of passengers book tickets online and that KRCL is actually closing PRS counters in many places.